Prepare a Support Request
Prepare your support request.
Existing clients should follow the support instructions agreed for their account. If your account uses the WOLFTRAXX Support Portal, open it to submit your request after gathering the details below. This checklist is not a submission form and does not provide a tracking number.
This website does not create a ticket or establish coverage, priority, availability, or response time. It does not provide emergency or time-sensitive monitoring.
1. How to reach you
- Your name and company
- The affected location
- Your callback number or preferred contact method
2. What happened
- The device or application involved
- What you expected and what happened instead
- When the issue started and whether it is recurring
- The exact error text, with confidential information removed
- Any recent change you know about; it is fine to say “unknown”
3. How it affects work
Describe whether the issue affects one person, a team, or a whole location. Explain which workflow is blocked and whether staff can continue another way. This describes the impact without assuming a response time or service commitment.
4. General inquiries about support options.
For general inquiries about support options, call (888) 758-8577 or email [email protected]. These public contacts are not support intake. Existing clients should use the support instructions agreed for their account. The email link opens your mail application; it does not submit a ticket.
Do not include passwords, recovery codes, payment card details, or private customer records. Redact screenshots before sharing them.